Return Policy

If you wish to return your order for any reason you must notify Colwood within 10 days after receiving it. Refunds are only issued for items after they are returned in their original, undamaged condition. When returning an item you should use the original packing material and ship it via an insured carrier. Colwood is not responsible for any damage in return shipping. Actual shipping and handling charges are not refundable.

If you wish to return items that were ordered in quantities of 10 or more, there will be 20% restocking fee. There is also a 20% restocking fee for any Reed & Barton item regardless of quantity.

If you receive an item that you believe was damaged in shipment, you must notify Colwood within 10 days of receipt of your order. DO NOT throw away the original packing material. Damaged or defective items will be replaced with an identical product and return shipping will be refunded.